vSphere Guides

How to Generate VCSA Support Bundle

Logs or the Support bundles are the very useful information which provides the detailed information about the problems so it is helpful at the time of troubleshooting. Logs or Support bundles contains the diagnostic information which contains the product logs, configuration files and the details about the situation. Logs or the Support bundles contains the sensitive information about the product.

When we face any issues with the vCenter Server Appliance we log a call with VMware Support and they first always ask to upload the Logs so they can do the analysis based on the diagnostic data and provide the appropriate solution based on the problem occurred.

As an VMware Admin we already knows how to export the logs of vCenter Server Appliance but i thought to make a post in which you can find multiple ways to export the logs or support bundle from vCenter Server Appliance. In this post we will see 4 different ways in which you can export the VCSA logs or the support bundles. 3 ways are using the simple UI method but 1 will be using the command line method.

4 Ways to Generate VCSA Support Bundles:

Using the VCSA Appliance Management:

In this we will be using the vCenter Server Appliance Management UI to Generate the support bundle.

Put the VCSA IP or Hostname into browser URL with port 5480 as shown.

https://vcsa.masteringvmware.com:5480

Then login using the root user.
You will see the below home screen.
Click on Create Support Bundle to export the support bundle of VCSA.

vcsa-export-logs-1

You can see the downloads in the browser to get the support bundle.

Using the Direct URL:

In this we will be directly generate the support bundle from the URL only.

Put the URL in the browser :
https://IP or Hostname of VCSA/appliance/support-bundle

For e.g
https://vcsa.masteringvmware.com/appliance/support-bundle

Provide the root user name and password and press Enter.

vcsa-export-logs-2

You can see the downloads in the browser to get the support bundle.

Using the vSphere Web Client:

This is a bit lengthy way but you can also export logs using the vSphere Web Client.

Step 1:
Login to vSphere web client.
Go to Administration section.

vcsa-export-logs-3

Step 2:
Go to System Configuration under Deployment.

vcsa-export-logs-4

Step 3:
Click on Nodes and you will see the vCenter Server listed.
Select your vCenter Server.
Click Actions button on the Top.
Select Export Support Bundles.

vcsa-export-logs-5

Step 4:
Here you can specify which information you want to gather in the bundle.
Click Export Support Bundle.

vcsa-export-logs-6

Step 5:
As you can see the Exporting is in process once it gets completed. Click OK to close.

vcsa-export-logs-7

Using the Command Line method:

In this we will see on how you can generate support bundle using the command line from VCSA.

Step 1:
Access the VCSA using the SSH. (You can use Putty or any other you software you have)
Login using the root credentials.
Type “shell” to launch the BASH where you can run the commands.
Type below command to generate the support bundle.

vc-support -l

vcsa-export-logs-8

Step 2:
It will take few minutes to generate the file.
Once it is completed, you will see the location of the Support Bundle where it is generated.
You can use WinSCP to access the VCSA then go the location and download the Support Bundle.

vcsa-export-logs-9

 

This are the most used ways for Generating the Support bundles for vCenter Server Appliance. Using this ways you can generate the logs or the Support bundles of vCenter Server easily.

Note: In this post we have used the vCenter Server Appliance 6.5.

That’s it for Today Friends. I Hope you liked reading this post & If you find anything more to be added or removed feel free to write it in our comments. If you find it useful You are Feel free to share this on social media to help others & spread knowledge.
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Mayur Parmar

Hi I am Mayur Parmar. Independent Author & Founder of Mastering VMware. I am working in IT industry for more than 2 Years with knowledge of VMware , Microsoft Server's, Linux Server's.

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